Last Updated: November 3, 2026
1. Introduction
Welcome to AyurEbook.
This Shipping & Delivery Policy explains how orders placed through our website, https://ayurebook.shop/, are processed, shipped, and delivered to customers.
AyurEbook offers physical printed books for online purchase. We aim to provide a convenient ordering experience and arrange delivery through appropriate courier and shipping partners, including Shiprocket where applicable.
By placing an order on our website, customers acknowledge the shipping and delivery procedures described in this policy.
2. Products Available for Delivery
All products offered for sale through AyurEbook are physical printed books.
After an order has been successfully placed and confirmed, the relevant book is prepared for dispatch and shipped to the delivery address provided by the customer.
Customers should review the product description, price, and other available details before completing their purchase.
Product availability may change from time to time.
3. Order Processing Time
After receiving an order, we begin the necessary order verification and processing steps.
Orders are prepared for dispatch after the applicable order-processing requirements have been completed, including payment confirmation where required.
Order processing time may vary depending on product availability, order volume, holidays, and other operational circumstances.
If an unexpected issue affects the processing of an order, we may contact the customer using the contact information provided during checkout.
4. Shipping and Dispatch
Once an order is ready for dispatch, the printed book is packed and handed over to an appropriate courier or shipping partner.
We may use Shiprocket to facilitate shipping arrangements and courier services, where applicable.
After the shipment has been handed over to the courier partner, the delivery process is managed through the relevant shipping network.
Customers should ensure that their name, phone number, and delivery address are accurate and complete when placing an order.
5. Estimated Delivery Time
Delivery times depend on the customer’s location, courier service availability, shipment movement, and other logistical factors.
The estimated delivery timeframe, where provided during checkout or communicated separately, is indicative and may vary.
Delivery may take longer than expected because of circumstances such as:
– Courier network delays
– Weather conditions or natural events
– Public holidays
– Transportation disruptions
– Incorrect or incomplete delivery information
– Remote delivery locations
– Other circumstances beyond our reasonable control
If a shipment is delayed, customers may contact our support team for assistance.
We aim to provide accurate information when updates are available to us.
6. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before the order is confirmed, as appropriate.
Shipping charges may vary depending on factors such as delivery location, shipment weight, package dimensions, and the applicable shipping service.
Customers should review the final order amount before completing payment.
No additional shipping charge should be assumed unless it is disclosed or otherwise lawfully communicated.
7. Order Tracking
Where tracking is available, customers may receive shipment tracking details after their order has been dispatched.
Tracking information may be provided through an order notification, email, message, or a courier tracking facility, depending on the available service.
Customers can use the tracking details to check the shipment’s progress.
Please note that tracking information may take some time to appear or update after a courier partner receives the shipment.
If tracking details are unavailable or do not update for an extended period, customers may contact our support team with their order number.
8. Accurate Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
This includes:
– Full recipient name
– Complete delivery address
– Correct postal PIN code
– Valid contact number
– Any additional address details required for delivery
Incorrect or incomplete information may result in delayed delivery, failed delivery attempts, or the return of a shipment to the sender.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible.
We will try to assist with corrections where feasible, but changes may not be possible after the order has been packed or dispatched.
9. Failed Delivery Attempts
A delivery attempt may fail if the recipient is unavailable, the address is incorrect or incomplete, the courier cannot contact the recipient, or another delivery issue occurs.
In such cases, the courier partner may follow its applicable redelivery or shipment-return procedures.
Customers should keep their contact information accessible and cooperate with reasonable delivery-related communications.
If a shipment is returned because delivery could not be completed, please contact our support team to discuss the available options.
Any additional shipping costs or refund arrangements will be reviewed according to the circumstances, our published policies, and applicable law.
10. Damaged, Defective, or Incorrect Products
We aim to ensure that customers receive the printed books they ordered in acceptable condition.
If a customer receives a book that is damaged, defective, or different from the product ordered, they may request an exchange or a full refund within 7 days of receiving the order.
Customers should contact our support team within this period and provide their order number, a description of the issue, and photographs where applicable.
The customer may choose an eligible exchange or full refund. We will review the request and explain the next steps without unnecessary inconvenience.
Return shipping and related costs for an eligible damaged or incorrect product will be handled in accordance with applicable law and our Return & Refund Policy.
For complete details, please review our Return & Refund Policy.
11. Lost or Significantly Delayed Shipments
If a shipment appears to be lost or experiences an unusual delay, customers should contact our support team with their order number and tracking information, if available.
We will review the available information and may coordinate with the relevant courier or shipping partner to investigate the shipment.
If the order cannot be delivered, we will work toward an appropriate resolution in accordance with the circumstances, our published policies, and applicable law.
12. Order Cancellation During Shipping
Cancellation requests should be submitted as early as possible.
Before dispatch, we will review cancellation requests according to our order-processing status and Cancellation Policy.
Once a shipment has been handed over to a courier partner, cancellation may no longer be possible through the ordinary cancellation process.
If the customer receives a damaged, defective, or incorrect book, the customer may still request an eligible exchange or full refund within 7 days of receiving the order.
Please refer to our Cancellation Policy for additional information.
13. Customer Support for Shipping Issues
If you have questions about shipping, dispatch, tracking, or delivery, please contact us.
Please include your order number and tracking details, if available, so that we can review your enquiry more effectively.
We aim to respond to customer enquiries as promptly as reasonably possible.
14. Third-Party Courier Services
We work with courier and shipping service providers to facilitate the delivery of physical printed books.
Shiprocket may be used to arrange shipping services and access courier partners, where applicable.
Delivery operations, tracking updates, and delivery attempts may depend on the relevant courier service and its operating procedures.
We will make reasonable efforts to assist customers with shipping enquiries and resolve issues within our control.
15. Changes to This Policy
AyurEbook may update this Shipping & Delivery Policy from time to time to reflect changes in shipping arrangements, business operations, website functionality, or applicable legal requirements.
Any updated version will be published on this page with a revised date.
Customers are encouraged to review this page periodically.
16. Contact Us
If you have any questions about this Shipping & Delivery Policy or need assistance with an order, please contact us using the details below
Email: ayurebook@gmail.com
Customer Support Hours: 10:00 AM to 6:00 PM
We appreciate your trust in AyurEbook and aim to provide a clear, convenient, and reliable delivery experience.
Thank you for choosing AyurEbook.