Last Updated: November 3, 2026
1. Introduction
Welcome to AyurEbook.
At AyurEbook, accessible through https://ayurebook.shop/, we respect the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, place an order, purchase physical printed books, or contact our customer support team.
Our website offers physical printed books for online purchase and delivery. To process orders and deliver products, we may need to collect certain information, such as your name, contact details, and shipping address.
By accessing or using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to applicable laws.
2. Information We Collect
We may collect the following categories of information when you use our website or services.
2.1 Personal Information
When you place an order or contact us, we may collect:
- Full name
- Mobile or telephone number
- Email address
- Billing address, where applicable
- Shipping and delivery address
- Order details and purchase history
- Information you voluntarily provide when contacting customer support
We collect only the information reasonably necessary for the relevant business purpose.
2.2 Order and Transaction Information
When you purchase a printed book, we may collect and maintain information relating to your order, including:
- Products purchased
- Order number and order date
- Order value and payment status
- Shipping and dispatch details
- Courier tracking information
- Cancellation, return, refund, or customer support requests
Payment transactions may be processed through third-party payment service providers. We may receive transaction references, payment confirmations, and related status information needed to manage your order.
We do not intend to collect or store complete payment card details, UPI PINs, banking passwords, or other confidential payment authentication credentials on our website.
2.3 Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration and the services in use. This may include:
- IP address
- Browser type and version
- Device and operating system information
- Pages visited and interactions with the website
- Date and time of visits
- Cookies and similar technologies
This information may help us maintain website functionality, improve security, and understand how visitors use our website.
3. How We Use Your Information
We may use the information collected for the following purposes:
- To receive and process customer orders.
- To confirm purchases and communicate order updates.
- To arrange shipping and delivery of physical printed books.
- To share necessary delivery details with relevant courier or shipping partners.
- To process eligible cancellations, returns, and refunds.
- To respond to customer enquiries and provide support.
- To maintain order, transaction, and business records.
- To detect suspicious activity and help prevent fraud.
- To maintain website security and functionality.
- To comply with applicable legal, tax, accounting, and regulatory requirements.
- To improve our products, services, and customer experience.
We will use personal information for purposes reasonably related to our business operations and as otherwise permitted or required by applicable law.
4. Sharing of Information
We do not sell customers’ personal information to third parties.
We may share relevant information with trusted third parties when reasonably necessary to operate our website and fulfil customer orders.
These third parties may include:
4.1 Payment Service Providers
Payment-related information may be processed by the payment gateway or payment service provider selected for a transaction. Such providers process payments according to their own applicable terms and privacy practices.
4.2 Courier and Shipping Partners
To deliver physical printed books, we may share the customer’s name, contact number, shipping address, and relevant order details with courier and shipping partners, including Shiprocket where applicable.
This information is shared to facilitate shipment, delivery, tracking, and related logistics.
4.3 Website and Technical Service Providers
We may use website hosting providers and other technical service providers to maintain website operations, security, and functionality. These providers may process relevant information as necessary to perform their services.
4.4 Legal and Regulatory Requirements
We may disclose information when required by applicable law, a valid legal process, or a lawful request from an authorised government or regulatory authority.
Information may also be disclosed when reasonably necessary to protect our legal rights, investigate suspected fraud, or address security concerns.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential website functions, maintain security, remember certain preferences, and improve website performance.
Cookies are small files stored on your device by a website. Depending on the website’s configuration, they may help us understand visitor activity and improve the browsing experience.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
Where required by applicable law, we will provide appropriate information or obtain consent for the use of cookies and similar technologies.
6. Data Security
We take reasonable measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse, or loss.
These measures may include appropriate website security practices, access controls, and the use of reputable service providers where applicable.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored electronically.
Customers should avoid sharing confidential payment credentials, such as UPI PINs, banking passwords, or payment authentication codes, with anyone claiming to represent AyurEbook.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Order and transaction records may be retained for business administration, customer support, dispute resolution, fraud prevention, and applicable legal, tax, or accounting requirements.
When information is no longer required for a legitimate purpose or legal obligation, we will take reasonable steps to delete it, anonymise it, or otherwise handle it appropriately, subject to applicable law.
8. Your Privacy Rights
Subject to applicable laws, you may have rights concerning your personal information, including the ability to:
- Request information about personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Raise concerns about how your information is used.
- Withdraw consent where processing is based on consent, subject to applicable legal requirements.
Certain information may need to be retained to fulfil legal obligations, maintain transaction records, resolve disputes, or complete legitimate business activities.
To submit a privacy-related request, please contact us using the details provided in the Contact Us section below.
9. Third-Party Websites and Services
Our website may use or refer to third-party services, including payment gateways, courier tracking systems, shipping services, and other external websites.
These third parties may have their own privacy policies, terms, and data-handling practices. We encourage customers to review the applicable policies of third-party services when using them.
AyurEbook is not responsible for the independent privacy practices of third-party websites or services, except to the extent required by applicable law.
10. Children’s Privacy
Our website is intended for general customers and is not specifically designed to collect personal information from children.
If you are a parent or legal guardian and believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate steps where required by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.
Any revised version will be published on this page with an updated revision date.
We encourage visitors and customers to review this page periodically to remain informed about how personal information is handled.
12. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the following details:
Brand Name: AyurEbook
Website: https://ayurebook.shop/
Email: ayurebook@gmail.com
Customer Support Hours: 10:00 AM to 6:00 PM
For additional contact information, please visit our Contact Us page.
We will make reasonable efforts to review and respond to privacy-related enquiries in accordance with applicable requirements.
Thank you for trusting AyurEbook.