Last Updated: November 3, 2026
1. Introduction
Welcome to AyurEbook.
At AyurEbook, we aim to provide a smooth, transparent, and convenient shopping experience for customers purchasing physical printed books through our website, https://ayurebook.shop/.
This Cancellation Policy explains how customers can request order cancellations and what options are available if an order cannot be fulfilled or a customer receives a damaged or incorrect product.
We encourage customers to review this policy before placing an order.
2. Order Cancellation Before Shipping
Customers who wish to cancel an order should contact our customer support team as soon as possible after placing it.
If the order has not yet been dispatched, we will review the cancellation request and make reasonable efforts to cancel it.
Once the cancellation is confirmed, any eligible refund will be processed according to the applicable refund procedure.
3. Cancellation After Dispatch
Once an order has been handed over to a courier or shipping partner, cancellation may no longer be possible through the ordinary cancellation process.
If a customer wishes to cancel an order after dispatch, they should contact our customer support team for assistance.
The available options will depend on the shipment status and the circumstances of the request. Any return or refund will be handled in accordance with our applicable policies and consumer rights under Indian law.
4. Damaged or Incorrect Products
Customer satisfaction is important to us.
If a customer receives a printed book that is damaged, defective, or different from the product ordered, the customer may request an exchange or a full refund within 7 days of receiving the order.
Customers can choose either of the following options:
Option 1: Exchange
Customers may request an exchange for the damaged, defective, or incorrect product.
After reviewing the request, we will coordinate the appropriate resolution and arrange an exchange where applicable.
Option 2: Full Refund
Instead of an exchange, customers may choose a full refund for the affected order.
Eligible refunds will cover the amount paid for the affected product. Any applicable delivery charges will also be refunded where required by law or applicable policy.
Customers will not be required to accept an exchange if they prefer an eligible full refund for a damaged or incorrect product.
5. How to Request an Exchange or Refund
To request an exchange or refund for a damaged, defective, or incorrect product, customers should contact us within 7 days of receiving the order.
Please provide the following information:
– Order number
– Name used when placing the order
– Contact details
– Description of the issue
– Clear photographs of the damaged product or the incorrect item received, where applicable
This information helps us identify the order and resolve the issue efficiently.
We aim to review eligible requests promptly and provide an appropriate resolution without unnecessary inconvenience to the customer.
6. Return Shipping and Associated Costs
If a product is damaged, defective, or incorrect due to an order-fulfilment error, customers should contact our support team for return or exchange instructions.
Customers will not be unfairly charged for resolving an eligible issue involving a damaged or incorrectly supplied product. Return shipping and related costs will be handled in accordance with applicable law and our arrangements for resolving the issue.
Please contact us before returning a product so that we can provide the appropriate instructions.
7. Refund Processing
Once an eligible refund has been approved, it will be processed through the applicable payment or refund method.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider, bank, or original payment method.
We will make reasonable efforts to initiate approved refunds promptly and assist customers if they have questions about their refund status.
Customers may be asked to provide their order number or payment reference to help us investigate a refund-related enquiry.
8. Orders That Cannot Be Fulfilled
In certain circumstances, an order may not be fulfilled because of product unavailability, an inventory issue, or another operational problem.
If we are unable to fulfil a confirmed and paid order, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.
Any refund will be handled in accordance with applicable law and the relevant circumstances of the order.
9. Customer Support
If you wish to cancel an order or request assistance with a damaged or incorrect product, please contact us using the details below.
Email: ayurebook@gmail.com
Customer Support Hours: 10:00 AM to 6:00 PM
Please include your order number and relevant details when contacting us about an existing purchase.
10. Changes to This Policy
AyurEbook may update this Cancellation Policy from time to time to reflect changes in business operations, order-processing procedures, or applicable legal requirements.
Any updated version will be published on this page with a revised date.
Customers are encouraged to review this policy periodically.
11. Contact Us
If you have any questions about order cancellations, exchanges, or refunds, please contact our customer support team using the details provided above.
We aim to handle customer concerns fairly, transparently, and without unnecessary inconvenience.
Thank you for choosing AyurEbook.