Last Updated: November 3, 2026
1. Introduction
Welcome to AyurEbook.
At AyurEbook, customer satisfaction is important to us. We aim to provide a transparent and convenient shopping experience for customers purchasing physical printed books through our website, https://ayurebook.shop/.
This Return & Refund Policy explains the conditions under which customers may request a return, exchange, or refund for products purchased through our website.
We encourage customers to read this policy before placing an order.
2. Eligibility for Returns
Customers may request a return or exchange if they receive:
– A damaged book.
– A defective or materially damaged product.
– A book that is different from the product ordered.
– An incorrect item due to an order-fulfilment error.
To be eligible under this policy, the customer must contact us within 7 days of receiving the order.
We will review the request and help the customer obtain an appropriate resolution in accordance with this policy and applicable law.
3. Customer Choice: Exchange or Full Refund
If a customer receives a damaged, defective, or incorrect book, they may choose either of the following options within 7 days of delivery.
Option 1: Exchange
The customer may request an exchange for the affected product.
Once the request has been reviewed, we will arrange an exchange where applicable and communicate the next steps to the customer.
Option 2: Full Refund
Instead of an exchange, the customer may choose a full refund for the affected order.
For an eligible refund, we will refund the amount paid for the affected product. Applicable delivery charges will also be refunded where required by law or the applicable policy.
The customer can choose an eligible full refund instead of an exchange. We will not require the customer to accept an exchange as the only resolution for a qualifying damaged or incorrect product.
We aim to resolve these issues fairly and without unnecessary inconvenience.
4. Reporting a Damaged or Incorrect Book
If you receive a damaged or incorrect book, please contact our customer support team within 7 days of receiving your order.
To help us review your request, please provide:
– Your order number.
– The name used when placing the order.
– Your registered contact details.
– A brief description of the issue.
– Clear photographs showing the damage or incorrect product, where applicable.
These details help us identify the order and determine the appropriate resolution.
If additional information is reasonably necessary, our support team will explain what is required.
5. Return Procedure
Please contact our customer support team before sending a product back.
We will provide the appropriate return instructions based on the nature of the issue.
For eligible cases involving a damaged, defective, or incorrect product, we will explain the return or exchange process and any necessary shipping arrangements.
Customers should not send products to an address that has not been confirmed by our support team.
6. Return Shipping Costs
If a return or exchange is required because a book arrived damaged, defective, or incorrect due to an order-fulfilment error, the customer will not be unfairly charged for resolving the issue.
Return shipping, exchange delivery, and related costs will be handled in accordance with applicable law and the arrangements communicated by our support team.
Our aim is to resolve eligible product issues without placing an unreasonable financial burden on the customer.
7. Refund Processing
Once an eligible refund has been approved, we will initiate the refund through the applicable payment or refund method.
The time taken for the amount to appear in the customer’s account may depend on the payment service provider, bank, or original payment method.
We will make reasonable efforts to process approved refunds promptly.
Customers should retain their order number and payment reference until the refund is completed.
If a refund does not appear within the expected processing period communicated by the payment provider, customers may contact us for assistance.
8. Order Cancellation and Refunds
If an order is cancelled before dispatch and a refund is due, the refund will be handled according to our Cancellation Policy and applicable law.
If an order has already been dispatched, cancellation may no longer be possible through the ordinary cancellation process.
However, if the customer receives a damaged, defective, or incorrect book, the customer may request an exchange or eligible full refund within 7 days of receiving the order, as described in this policy.
9. Products That Cannot Be Supplied
If we are unable to fulfil a confirmed and paid order because a product is unavailable or another operational issue prevents delivery, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.
Any refund will be handled in accordance with applicable law and the circumstances of the order.
10. Refunds for Other Situations
Refund requests that do not involve a damaged, defective, or incorrect product will be reviewed according to the applicable terms of purchase, our Cancellation Policy, and applicable law.
If you have a concern about an order, please contact us so that we can review the circumstances and explain the available options.
Nothing in this policy is intended to remove any consumer right or remedy that cannot legally be excluded under applicable law.
11. Customer Support
For questions about returns, exchanges, or refunds, please contact us using the details below.
Email: ayurebook@gmail.com
Customer Support Hours: 10:00 AM to 6:00 PM
Please include your order number and a clear explanation of your concern when contacting us about an existing purchase.
We aim to review eligible requests and provide helpful responses without unnecessary delay.
12. Changes to This Policy
AyurEbook may update this Return & Refund Policy from time to time to reflect changes in our business operations, customer service procedures, or applicable legal requirements.
Any revised version will be published on this page with an updated date.
Customers are encouraged to review this page periodically.
13. Contact Us
If you have questions about this policy or need help with a return, exchange, or refund, please contact our customer support team.
We value our customers and aim to handle eligible requests fairly, transparently, and professionally.
Thank you for choosing AyurEbook.